Is it possible to have multiple users on ScrubBill?

Yes! We have different roles for your primary & warehouse users.

Does ScrubBill service international shipping?

ScrubBill only provides its service for local shipments at the moment, it is in our future development’s road map.

Does ScrubBill provide live shipping rate at checkout?

ScrubBill at the moment is placed after checkout, it does not calculate or fetch live courier rates. It is in our future development’s road map.

What do I do when things go wrong?

Your first point of call is to always email

Scrubbill is an application that talks to your online store, our address cleaning service, and your chosen courier. We do all of this behind one simple dashboard – it’s this that makes our offering so awesome.

Unfortunately things do go wrong with these services every now and then, so if the processing of your waybills seems slow at times, don’t stress, Scrubbill is designed to continue “polling” your partners until they respond – so you don’t have to 🙂

Can you connect multiple stores to one account?

Yes you can. ScrubBill can connect as many integrations as you like. There is no extra charge for adding more stores/integrations.

What support can we get?

ScrubBill offers office hours support with fast turnaround times so you can get your orders shipped.

Do you offer a free trial?

Yes we do. All you have to do is ask.

What if my courier is not on the list?

We are constantly adding new Couriers to our list. Please contact us to see if we can connect to your courier.

What if my courier is not a platinum courier?

If they are Standard Courier. There is no need to fret. We just bill you directly based on your usage.

What is a platinum courier?

Platinum couriers have a special agreement with Scrubbill whereby our fees are included in your rate from them.